Work of H
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Please read these Terms & Conditions carefully before using our website or purchasing any product or service. By accessing our website or placing an order, you agree to be bound by these terms. These Terms & Conditions are governed by the laws of Canada.
1. General
These terms apply to all visitors, users, and customers of our website. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the revised terms.
All prices are listed in Canadian dollars (CAD) unless otherwise stated.
2. Products & eCommerce
We sell physical products including framed prints and other merchandise derived from original artwork. By placing an order you confirm that:
- You are at least 18 years of age or have parental consent
- The information you provide at checkout is accurate and complete
- You authorize us to charge your selected payment method for the total order amount
We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability. If an order is cancelled after payment, a full refund will be issued.
For information on damaged or defective items, please refer to our Refunds & Returns Policy.
3. Shipping
We ship both domestically within Canada and internationally. Please note the following:
- Shipping times are estimates only and are not guaranteed
- International orders may be subject to customs duties, import taxes, or fees imposed by the destination country — these are the sole responsibility of the customer
- We are not responsible for delays caused by customs processing or carrier disruptions
- Risk of loss and title for physical products passes to you upon delivery to the carrier
If your order is lost in transit, please contact us and we will work with the carrier to investigate and resolve the issue.
4. Digital Downloads
Digital products are delivered electronically and are available for download immediately upon payment confirmation. By purchasing a digital download you agree that:
- All sales are final — digital products are non-refundable once accessed or downloaded
- You may not resell, redistribute, or share the files with third parties
- Downloads are for personal or licensed use only as specified at the time of purchase
If you experience a technical issue with your download, please contact us within 7 days of purchase and we will assist you.
5. Commission Work
All commissioned illustration projects are subject to a separate written agreement or project brief agreed upon by both parties before work begins. The following general terms apply to all commissions:
- A non-refundable deposit is required to secure your project in our schedule
- The remaining balance is due upon completion, before final files are delivered
- Revisions are limited to those outlined in the project agreement — additional revisions may be billed separately
- We retain the right to display completed commission work in our portfolio unless otherwise agreed in writing
- All intellectual property rights in the commissioned work remain with us until full payment is received
- Cancellations after work has commenced will result in forfeiture of the deposit and any milestone payments made
Timelines provided are estimates. We will communicate promptly if delays are anticipated.
6. Licensing
All original artwork, illustrations, and photographs on this website are protected by copyright and remain the intellectual property of the studio unless explicitly transferred in writing.
Purchasing a license grants you a limited, non-exclusive, non-transferable right to use the specified artwork under the terms agreed at the time of licensing. Unless stated otherwise in your license agreement:
- You may not sublicense, resell, or transfer the rights to a third party
- You may not use the artwork in a way that implies endorsement by the studio
- You may not alter, modify, or create derivative works from the licensed artwork without written consent
- Licenses are granted for the specific use case, medium, and territory described — use outside those parameters requires a separate agreement
All licensing fees are non-refundable once the license has been granted and artwork has been delivered or accessed. If you are unsure whether a license suits your intended use, please contact us before purchasing.
7. Intellectual Property
All content on this website — including but not limited to illustrations, photographs, text, logos, and designs — is the exclusive property of the studio and is protected under Canadian copyright law and applicable international treaties.
You may not reproduce, distribute, display, or use any content from this website for commercial purposes without our express written permission.
8. Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services. Our total liability in any matter related to these terms shall not exceed the amount paid by you for the specific product or service in question.
9. Privacy
We are committed to protecting your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). Please review our Privacy Policy for full details on how we collect, use, and protect your data.
10. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Canada and the province of Ontario, in which the business operates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of that province.
11. Contact
If you have any questions about these Terms & Conditions, please reach out to us through our Contact Us page. We are happy to clarify anything before you make a purchase or commit to a project.
By using this website or purchasing any product or service, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.